Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

At Sarajevo Expats, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services. As an NGO operating in Bosnia and Herzegovina, we comply with applicable data protection laws including GDPR principles.

By using Sarajevo Expats, you agree to the collection and use of information in accordance with this policy. If you have any questions about our privacy practices, please contact us.

We collect several types of information to provide and improve our services:

  • Account Information: Username, email address, phone number, and user type when you register
  • Profile Information: Details you choose to share in your public profile
  • Content Information: Posts, comments, listings, and other content you create on our platform
  • Usage Information: How you interact with our website, pages visited, and features used
  • Technical Information: IP address, browser type, device information, and cookies

We use your information to:

  • Provide and maintain our community platform and services
  • Process and manage your account and user profile
  • Enable community features like posting, commenting, and messaging
  • Organize and promote community events and activities
  • Communicate with you about community updates and events
  • Improve our services and develop new features
  • Ensure platform security and prevent fraudulent activities

We implement appropriate security measures to protect your personal information:

  • Encryption: Your password is encrypted using secure hashing algorithms
  • Secure Storage: Data is stored on secure servers with restricted access
  • Access Controls: Only authorized personnel can access your personal data
  • Regular Updates: We regularly update our security practices and systems
  • Data Minimization: We only collect information necessary for our services

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic site functionality and authentication
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how our site is used
  • Security Cookies: Help detect and prevent security threats

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal data
  • Restriction: Limit how we use your personal data

To exercise these rights, please contact us using the information provided below.

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Active Accounts: Data is retained while your account is active
  • Deleted Accounts: Most data is deleted within 30 days of account deletion
  • Legal Requirements: Some data may be retained longer if required by law
  • Public Content: Public posts may remain visible even after account deletion

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Organization: Mreža Stranaca (The Network of Foreigners)

Email: info@sarajevoexpats.com

Website: www.sarajevoexpats.com

This Privacy Policy was last updated on 1/2/2026. We may update this policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated effective date.